Engineering Insights

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Transforming customer support with AI: How Vercel decreased tickets by 31%

latest AI survey shows 65% of organizations now regularly use AI — nearly double from just ten months ago, with many using it to increase efficiency in critical areas like customer support. McKinsey's At Vercel, we integrated AI into our support workflow. Our AI agent reduced human-handled tickets by 31%, allowing us to maintain high support standards while serving a growing customer base. Read more

Announcing Vue 3.5

Today we are excited to announce the release of Vue 3.5 "Tengen Toppa Gurren Lagann"! This minor release contains no breaking changes and includes both internal improvements and useful new features. We will cover some highlights in this blog post - for a full list of changes and new features, please consult the full changelog on GitHub.

Price and tax updates for apps, In-App Purchases, and subscriptions

The App Store is designed to make it easy to sell your digital goods and services globally, with support for 44 currencies across 175 storefronts. From time to time, we may need to adjust prices or your proceeds due to changes in tax regulations or foreign exchange rates. These adjustments are made using publicly available exchange rate information from financial data providers to help make sure prices for apps and In-App Purchases stay consistent across all storefronts. Price updates On Septemb

Anatomy of a Throttler, part 1

A throttler is a service or component that pushes back against an incoming flow of requests to ensure the system has the capacity to handle all received requests without being overwhelmed. In this series of posts, we illustrate design considerations for a database system throttler, whose purpose is to keep the database system healthy overall. We discuss choice of metrics, granularity, behavior, impact, prioritization, and other topics. Which requests do you throttle? There are different approach

Enhancing security of backend connectivity with OpenID Connect

In 2014, the OpenID Foundation introduced a new standard for authenticating people online, known as . This standard was initially created to simplify the authentication process for users, providing a streamlined and secure way to log into various services. Today, Vercel leverages OIDC to enhance the security of backend connectivity, enabling developers to replace long-lived credentials with more secure, temporary tokens.OpenID Connect (OIDC) Read more

Introducing the Vercel Marketplace

Last year, we added to our platform, introducing our first-party Blob and Edge Config, as well as partner solutions like Postgres by Neon and KV by Upstash. We heard your feedback—you want more providers and different types of integrations.storage solutions Today, we’re launching the first version of the Vercel Marketplace. It supports storage solutions from , , and , at the same price as going direct. These integrations come with features like integrated billing, direct connections to provider

Integrated billing for Supabase, Redis, and EdgeDB

Vercel now has native integrations with Supabase, Redis, and EdgeDB. Start for free or purchase storage at the same price as going direct. Our new include integrated billing, direct access to provider consoles, and more.storage add-ons In the coming months, we will begin a zero-downtime migration for Vercel Postgres and KV to our new marketplace. Postgres will transition to our Neon integration, and KV will transition to our Upstash integration. No action is required on your part. Get started w