An Agent on a Leash, or why my AI agent doesn't make business decisions
This post kicks off an ongoing experiment: building an LLM-powered support agent you can actually trust, one decision at a time. Everything described here ships in the companion repo reliable-ai-support (code as of this post: tag post-001), which grows as the series does. Where I mention future topics, read them as current intentions, not contracts — the whole point of building in public is that the plan bends to what actually works. Picture this: It's 2 AM. A customer messages our support chann
