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Curated links from external sources — not 360Softy original articles.

ExternalAI
AWS Machine Learning Blog

How DiDi built intelligent contact center QA with Amazon Bedrock

DiDi built a transparent, self-owned contact center quality assurance (QA) system on Amazon Bedrock, replacing an opaque third-party tool. Intent verification accuracy rose from 38% to 86%, compliance scoring topped 90%, and Voice of Customer trend analysis dropped from hours to minutes across Spanish and Portuguese support.

Amazon BedrockCustomer Solutions
AWS Machine Learning BlogRead original
ExternalTechnology Trends
The Verge Tech

Tesla Cybercab doesn’t have any manual controls — but it does have a virtual joystick

The Tesla Cybercab is notable for what it lacks, namely a steering wheel and pedal. By design, there is no way for this vehicle to be manually controlled - or so we thought. Less than a week after the Cybercab was officially launched in Austin, Texas, some riders have discovered the Cybercab's secret manual controls that appears to be intended only for Tesla employees. In at least two videos posted on X, Cybercab riders are encountering a virtual joystick that appears intended to control the ve

The Verge TechRead original
ExternalTechnology Trends
The Verge Tech

The White House pulls its racist Tetris clone

“Build the Wall” was pulled days after the White House launched its “arcade.” | Screenshot: The Verge The White House has taken down its racist Tetris ripoff days after launching a website dedicated to "arcade" games, as spotted earlier by Kotaku. The Tetris clone, called "Build the Wall," involved stacking different-sized blocks to prevent a "zombie border siege." It's not clear why the White House removed the title, though the Tetris Company previously said that it's looking into the situati

The Verge TechRead original
ExternalCloud
Google Cloud Blog

Power agent hubs or custom harnesses with the Antigravity SDK in one toolkit

Enterprise agent adoption isn’t one-size-fits-all. While many teams will opt for managed commercial platforms, such as Gemini Enterprise Agent Platform for turnkey agent deployment and governance, developers with bespoke workflows or custom execution engines often choose to build their own lightweight agent hubs. If you are building a centralized agent hub from the ground up, you need tools that run predictably, log everything, and stay in their sandbox. The Antigravity SDK gives you the exact r

Developers & Practitioners
Google Cloud BlogRead original
ExternalCloud
Google Cloud Blog

Agentic analytics with the Data Agent Kit

Imagine your director sends you a chat message Monday morning: Our average order value dropped 7% in January, but total revenue stayed flat. Why? If you’re a data practitioner, you know why these types of questions can be tough. They’re totally open ended. There’s not a single root cause dashboard you can open. Was there an error in the web logs? Was a promo code misconfigured? You won’t know until you start digging, and you rarely find the answer in just one place. Each piece of the answer live

Data Analytics
Google Cloud BlogRead original
ExternalCloud
Google Cloud Blog

How KDDI built Buffmee, a faster, reliable consumer RAG app

When building consumer-facing generative AI applications,  balancing high generation quality with fast response times across diverse media types, can be challenging. KDDI, a major telecommunications carrier in Japan, tackled this challenge head-on when they developed Buffmee, their consumer Retrieval-Augmented Generation (RAG) app.   Buffmee is an interactive AI service built on the concept of 'AI that helps you grow.' By grounding responses in over 100 sources — including books, magazines, and

AI & Machine LearningTelecommunicationsCustomers
Google Cloud BlogRead original

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